30-day return policy
You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the cost of return from your home to the store are for your own account. If you use the right of withdrawal, the product with all accessories and – if reasonably possible – in its original condition and packaging to be returned to the entrepreneur. The bottle must therefore NOT have been opened. Only unopened bottles can be returned (if you no longer have the original packaging, you are responsible for returning it in new packaging).
To make use of this right, please contact us at email@example.com. We will then refund the amount due within 14 days of receipt of the return. Please note that companies and business customers do NOT have a 30 day cooling off period. They are considered to be acting with prior knowledge according to the law.
Attention! If defective or damaged, please report the problem within 3 days but preferably ASAP after receipt. Therefore, always check your received goods immediately before discarding the packaging.
All cancellations and returns must first be made known to firstname.lastname@example.org by mail so we can respond with instructions on how and where to send, before product return is shipped. When returning always care for a proof of sending (receipt track and trace) that you can show us.
For the return of the order are the shipping costs for your account. Even when returning a part of your order, the shipping costs are at your expense. The purchase price of the returned part of the order will be refunded to you.